Frequently asked questions

General Questions Schemelink is a secure data sharing and messaging platform designed to facilitate communication among members of crime prevention schemes like Pubwatch and Shopwatch. It provides a unified interface for sharing alerts, incident reports, and other critical information.

Technical & Access Yes, Schemelink is available as a mobile app for iOS and Android, as well as through a web browser.

Support & Training Yes, we offer live demos and comprehensive training sessions to help you make the most of Schemelink. Contact our support team to schedule a session.

Support & Training Our dedicated support team is available via email at contact@schemelink.co.uk or by phone at 0300 302 0530.

Subscription & Pricing Our standard membership is priced at £35.99 per premises per year. We also offer bulk discounts—for example, 10+ memberships may qualify for a reduced rate (e.g., £34 per membership). Please contact us for detailed pricing tailored to your scheme's needs.

Subscription & Pricing There are no setup fees or administrative charges for data import. Additionally, accounts for police, councils, and premises staff are provided free of charge.

Subscription & Pricing Yes, memberships are flexible. Individual members can subscribe on their own, or you can purchase vouchers in bulk that are redeemable at any time.

Subscription & Pricing Yes, organisations—such as Business Improvement Districts (BIDs), Chambers of Commerce, councils, and police—can purchase membership vouchers to cover subscription costs for their members.

Data Protection & Security Yes, Schemelink adheres to GDPR regulations and ensures that all data is securely processed and shared lawfully.

Data Protection & Security We use advanced encryption, role-based access controls, and regular security audits to safeguard all data stored on Schemelink. Only authorised users can access the data.

Billing & Payment We accept major credit cards and bank transfers. Detailed billing information will be provided upon subscription.

Billing & Payment Yes, you can cancel your subscription at any time. Please refer to our User Agreement for cancellation terms and any applicable refund policies.

Integration & Customisation Yes, Schemelink can integrate with various systems to enhance your security network. Please contact our support team for integration options and requirements.

Integration & Customisation Absolutely. We offer custom branding options to align the platform with your organisation’s identity. Contact us for more details.

Usage & Scalability Schemelink is designed to scale seamlessly. Whether you’re a small local scheme or a large network, the platform can grow with your needs.

Usage & Scalability Yes, you can upgrade or adjust your plan at any time. Our customer support team can assist you with any changes.

Compliance & Security Audits We conduct regular internal and external audits to ensure ongoing compliance with GDPR and industry security standards.

User Feedback & Feature Requests We welcome user feedback to continuously improve Schemelink. You can submit your suggestions through our feedback form available on the website or contact our support team directly.

FAQs for Banned Individuals Schemelink does not make or manage banning decisions. If you’ve been banned, please contact the Pubwatch/Shopwatch scheme or the specific premises that issued the ban directly. You can call the venue or reach out to the scheme administrator to discuss your ban and appeal if applicable.

FAQs for Banned Individuals No. Schemelink enforces access restrictions on individuals who have been banned by any participating scheme to maintain the security and confidentiality of shared data. If you are banned, you will not be able to log in or view any sensitive information.

FAQs for Banned Individuals Schemelink’s role is solely to provide a secure platform for communication and data sharing among authorised members. All decisions regarding bans and appeals are made by the individual watch schemes (e.g., Pubwatch, Shopwatch). For any ban-related inquiries, please contact the relevant scheme directly.

FAQs for Banned Individuals If you want to discuss your ban, please directly contact the scheme or the specific premises where you were banned. You might need to call the venue or send an enquiry to the scheme administrator, stating that you wish to appeal or understand the ban decision.

Incidents Logging incidents in Schemelink is a vital part of keeping your community, members, and premises safe. By recording incidents in detail, you help create a shared record of behaviour that can support banning decisions, assist the police, and deter repeat offenders.